Privacy Policy
ManukaHub gathers, processes and retains personal data as described in this privacy policy, which sets out your data rights. We're dedicated to protecting your privacy and collect only the information necessary to run the website and respond to your queries.
1. Who we are
Data controller (formal)
For the purposes of NZ Privacy Act 2020, the data controller for personal information collected through manuka-hub.com is:
Smith Media Limited
80 Lambton Quay, Auckland 1010
New Zealand
Editor responsible for content and privacy enquiries: Mia Wilson. Email: [email protected].
Data controller:
- Name: the ManukaHub team
- Website: https://manuka-hub.com
- Email: [email protected]
For privacy matters please contact us at [email protected].
2. Privacy contact
The ManukaHub team is jointly responsible for privacy. You can reach us by email at [email protected]. Our usual response time is 1–5 business days.
3. What we collect
ManukaHub collects only essential information, organised into three practical data categories.
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We keep this data for up to 14 days for security reasons and don't link it to any identifying personal details.
3.3 Cookies
We employ strictly necessary cookies to maintain site functionality—such as remembering your consent preferences. If you separately accept analytics or marketing cookies, third-party providers may set some. Visit our Cookie Policy page for more information.
4. Purposes and lawful basis for processing
We process personal information for the following purposes and on the following bases under New Zealand’s Privacy Act 2020 and the OPC’s Information Privacy Principles (IPPs):
- Addressing your queries: we process the information you provide so we can respond to your message (IPP 1, IPP 10).
- Site operation: server logs are processed to maintain the security and integrity of the site (legitimate interest, IPP 5).
- Optional cookies: analytics and marketing cookies are used only with your consent (IPP 3, IPP 10).
- Legal compliance: we may process information to meet a statutory obligation or court order (IPP 11).
5. Retention
- Contact messages are kept for a maximum of 12 months, unless ongoing correspondence necessitates longer storage.
- Server logs: no more than 14 days.
- Biscuits: biscuit-specific retention, no longer than 12 months. Details on the Biscuit Policy page.
Information that is no longer needed is deleted or anonymised at the end of its retention period.
6. Who can access your information
ManukaHub safeguards your personal information against third-party sales. Data sharing or processing may occur only in these circumstances:
- hosting providers and technical contractors (processors) who operate in accordance with our written instructions;
- government agencies if required by law.
7. Cross-border transfers
The site’s primary technical environment is in Australia/New Zealand. If information is transferred outside New Zealand (for example to a US service provider), the transfer takes place only with safeguards consistent with IPP 12 — contractual protections that ensure comparable privacy standards to those required by the Privacy Act 2020.
8. Your rights
Under the Privacy Act 2020 you have the following rights:
- Access (IPP 6): your right to discover whether we hold personal information about you and to request a copy.
- **Correction (IPP 7):** the right to have inaccurate information corrected.
- **Erasure:** in certain situations, the right to have your information removed.
- **Restriction:** in certain situations, the right to restrict processing.
- Portability: your right to receive your information in a structured, machine-readable format that you're able to transfer to another service.
- the right to object to processing that relies on legitimate interest.
- Withdrawal of consent: if we're processing your information based on your consent (such as cookies), you're able to withdraw that consent whenever you choose.
Requests can be sent by email to [email protected]. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you believe we have not handled your information in accordance with the law, you have the right to complain to the Office of the Privacy Commissioner:
- Office of the Privacy Commissioner: privacy.org.nz
- Post: PO Box 10094, Wellington 6143
- Phone: 0800 803 909
10. Security
Your website traffic is protected by HTTPS encryption. Personal information is handled carefully, with access restricted to staff who need it for their role. We keep security updates current and adhere to industry standards.
11. Children
ManukaHub is restricted to adults aged 18 years and over. We do not knowingly collect information from minors. If you find that your child has shared data with us, please contact us promptly so we may delete it immediately.
12. Changes to this policy
We may revise this policy if our practices or legal requirements change. Major updates will appear here, with the latest modification date shown at the top of the page.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: [email protected].